Terms & Conditions

Customer Care:
RotaryPro's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.  In order to prevent confusion and delays on your order, please direct all inquiries regarding your order status directly to us by emailing sales@rotarypro.com. We handle all customer service matters ourselves, and you will be redirected back to our customer service department if you attempt to contact the manufacturer directly.

Office Hours:
Our office is open to take your calls Tuesday through Friday 9am to 5pm. We are located in the State of North Carolina, which is in the Eastern Time Zone. 

Customer Service Questions:
The most efficient way to get in contact with us regarding questions or order inquiries is to contact us by email at sales@rotarypro.com.  Email also allows us to send you links to our website to direct you to appropriate products, and email tracking links for your package.  You may also call our offices Tuesday through Friday from 9:00 A.M. to 5:00 P.M.  If no one is available to take your call, or if we are on the line with another customer, please leave a detailed message and someone will return your call.

Phone Number: (252) 443-0340

Email Customer Service: sales@rotarypro.com

Order Processing:
Please allow 3-5 business days for us to process your order.  Faster service is given to orders who upgrade shipping services.  In order to prevent confusion and delays on your order, please direct all inquires regarding your order status directly to us by emailing sales@rotarypro.com.  We handle all customer service matters ourselves, and you will be redirected back to our customer service department if you attempt to contact the manufacturer directly.

Ordering Information:
Our customers are the most valuable asset of our business, and we are always happy to answer any questions you may have… just E-mail us and let us know how we can better serve you.

Payment:
We accept Visa, MasterCard, American Express and Discover cards. 
We also accept Money Orders and/or a Certified Checks.    Please do NOT send cash. 

Credit Card Orders:
Please be sure to include the entire card number, expiration date, and verification code number.  Orders will appear as Mountain Heritage Crafters on your credit card statement - not RotaryPro.

Money Orders and Certified Checks:
Orders paid with Money Orders or Certified Checks will be shipped immediately upon receipt if the item/items are in stock. 

Domestic Shipping Methods:
Most orders are shipped via the United States Postal Service (USPS).  Priority delivery is available for a nominal charge. Certain drop shipped, oversized, or restricted items will be sent via ground shipping.    Please visit Shipping Policies for full details on our rates.

FREE SHIPPING is Available for qualifying orders within the USA!  
See Shipping Policies for details.

International Orders:
Our online cart processor adds an international processing fee based on the total value of the order.  This fee covers the added cost accrued by higher merchant service fees and the extra time it takes in processing and shipping international orders.  Actual shipping charges are not displayed in the shopping cart.  We will calculate shipping fess (which may include additional shipping for items usually drop-shipped) and automatically add it to your order. For more information on how these shipping charges are calculated, please visit Shipping Policies.

Most international orders are sent via Air Mail - Parcel Post Insured, and will include the proper customs forms. Items listed on customs forms will be listed at their actual value. Please do not ask us to falsify these forms because that is illegal.

Backorders:
We wish it were not so, but sometimes we get caught short and  backorders do happen. If we choose to release and ship your available items, you will not be charged shipping twice, unless you request to have your order shipped separately. 

Sales Tax:
We are located in the State of North Carolina and  collect the required  6.75% state sales tax for orders that originate from, or shipped to addresses within the State of North Carolina. We do not collect sales tax for orders that are generated outside of, or that ship to addresses outside the State of North Carolina.

Disclaimer  - Buyer's Responsibility:
It is the buyer's responsibility to comply with all federal, state and local laws concerning the purchase, use or ownership of the items we sell.  By purchasing any item from us the buyer warrants that he/she is over the age of 18 and is in compliance with all local, state, and federal laws, and is legally able to purchase the item(s).

We may not be held responsible for any non-compliance with any law, and, may not be held responsible for any damage or injury to any person(s) or property resulting from the use of any item sold by us. The buyer understands that he/she is responsible for the safe handling of knives or any other item purchased from us.

Release Note: Release, Assumption of Risk, Waiver of Liability and Indemnity Agreement:
By purchasing any item from RotaryPro (MOUNTAIN HERITAGE CRAFTERS, LLC), whether by mail, telephone, online, or in person, the buyer warrants that he/she is in compliance with his/her local and state laws and is legally able to purchase these items. RotaryPro may not be held responsible for any non-compliance with these laws.

International customers:
Please check with your customs office before ordering. We are NOT responsible for merchandise seized by customs. All merchandise is subject to availability. Every effort has been made to provide you with accurate product photographs, descriptions and specifications. Availability, prices and specifications are subject to change without notice.

Corrections:
RotaryPro reserves the right to correct typographical, specification or pricing errors without notice, which may include the cancellation of an order where such an error is in question.  
 
Returns:
If you should ever need to return an item to MHC, you may rest assured that it will be hassle-free. We will work with you to resolve the matter in a fair manner.

If you are ever less than 100% satisfied when you do business with us, we will do what it takes to make it right. That is simply the way we do business, and the way you can expect to be treated if your are not completely satisfied with your order.   

To prevent abusive returns, we reserve the right to charge a 15% restocking fee on any or all returned merchandise.  If for any reason you are not satisfied with a particular product, it must be returned within 10 days in its original packaging and condition.
NOTE:  Only items that are returned in perfect resalable condition and in their original unopened container will be accepted.

Any item being returned must be shipped so that the original box or packaging will not be damaged.  You must E-mail us prior to sending back any item in order that we may issue a return authorization number and provide you with the proper return shipping address.  No item will be accepted for return without prior email approval.  You will need to include a photocopy of your sales receipt and provide us with your credit card number and expiration date so we can issue a credit on your card. If you paid by money order we will issue a check.

If you have questions you may email us at sales@rotarypro.com or leave us a message at 252-443-0340.  We are here to assist you and wish to make it as easy for you do business with us as possible. Please do not hesitate to contact us if you have questions.
 
Warranty of Products
All of our products are new and are packaged by the manufacturer. We do not sell used or second hand products. When applicable, all of our products are covered by the manufacturer’s warranty.  Please visit our Product Warranties page for more information regarding specific warranty details and manufacturers' contact information

NOTE:  We are not an authorized warranty or repair center.  All products that are under warranty must be returned directly to the manufacturer for repair or replacement.

We want you to be satisfied which your purchase. If your product proves to be defective you must contact the manufacturer.  E-mail us if you have questions and we will do our best to assist you.

Privacy Policy:
Have concerns about customer privacy and the security of our site?  Please read our Privacy Notice

 

Thank you for shopping with RotaryPro. 

We value your business and appreciate when our satisfied customers tell others about our goods and services.